ph93 FAQ – Answers to Your Gaming Questions

You must be at least 21 years old to register at ph93. This is verified during the KYC process. Accounts found to belong to players under 21 will be closed and any remaining funds handled according to our Terms & Conditions.

ph93 accepts the following government-issued IDs for identity verification:

• Philippine passport
• Driver's licence
• PhilSys national ID
• SSS card or UMID
• Voter's ID

In some cases, we may also request proof of address. All documents are handled securely and reviewed only by authorised personnel.

No. ph93 strictly allows one account per player. Opening duplicate accounts — for any reason — is a violation of our Terms & Conditions and may result in all accounts being permanently closed. If you believe there's been a mistake, contact support immediately.

Visit the Login page and enter your registered mobile number or email address along with your password. You'll then receive an OTP on your mobile to complete the login. ph93 uses OTP verification to keep your account secure even if someone else knows your password.

Once your account is verified, go to the Deposit page and choose your preferred payment method. ph93 accepts deposits via GCash, Maya, and Philippine bank transfers. All transactions are processed in Philippine Peso (PHP).

Deposits are typically credited to your account promptly after the payment is confirmed by your chosen provider.

ph93 currently supports the following payment options for Filipino players:

• GCash — via online transfer to a designated account
• Maya — via online transfer to a designated account
• Philippine bank transfer — through your online or mobile banking app

All balances and transactions are handled in PHP. Credit cards and cryptocurrency are not accepted as payment methods on ph93.

Withdrawal processing times vary depending on the method used and whether your KYC verification is complete. Generally, withdrawals to GCash and Maya are processed faster than bank transfers. Withdrawals cannot be processed until your identity has been fully verified through KYC.

If your withdrawal is taking longer than expected, contact the ph93 support team for an update.

Minimum deposit amounts may vary by payment method. For the most current and accurate details, visit the Deposit page or contact the support team who can confirm the specific minimums for GCash, Maya, and bank transfer.

ph93 offers a wide range of games suited to Filipino players, including:

• Slots — classic, video, and progressive slots from leading game providers
• Live Casino — live baccarat, roulette, blackjack, and more with real dealers
• Sports Betting — PBA, NBA, international football, boxing, volleyball, esports, and other major events
• eBingo — online bingo popular with Filipino players
• Online Poker — cash games and tournaments

The full catalogue is accessible from your account. Visit the Casino or Live Casino pages to learn more.

Yes. ph93 covers Philippine Basketball Association (PBA) games alongside NBA, international football, boxing, volleyball, and esports. You can place pre-match and live bets depending on availability. Visit the Betting page for more details on the sports markets covered.

Yes. ph93 is fully optimised for mobile browsers on Android and iOS. You don't need to download a separate app — just open your mobile browser, go to ph93.vu, and log in. The platform loads quickly and plays smoothly even on standard mobile data connections.

ph93 uses SSL encryption on all connections to protect your personal data and login credentials in transit. Login sessions require OTP verification, meaning access requires both your password and a one-time code sent to your registered mobile. Strict access controls are also in place on all stored personal data.

If you suspect unauthorised access to your ph93 account, contact support immediately. Our team can temporarily lock your account, investigate the activity, and help you restore secure access. In the meantime, do not share your OTP code with anyone — ph93 staff will never ask you for it.

ph93 does not sell your personal information to third parties. Data is used strictly in accordance with our Privacy Policy. In some cases, we may share data with service providers as part of operating the platform — for example, for payment processing or identity verification — under strict confidentiality agreements.

The ph93 VIP programme rewards active and loyal players with exclusive benefits based on their activity level. As you play more, you progress through VIP tiers and unlock improved perks. For full details on how to advance and what each tier offers, visit the VIP page.

ph93 runs promotions for both new registrants and existing players. The details of any active promotions — including eligibility, terms, and availability — are listed on the Promotions page. We recommend checking there regularly, as offers are updated from time to time. Always read the terms before participating in any promotion.

Yes. ph93 provides tools to help you manage your gaming activity responsibly. From your account settings, you can set deposit limits, session time reminders, and cooling-off periods. These tools are designed to help you stay in control of your spending and time. For more information, visit our Responsible Gaming page.

Self-exclusion allows you to temporarily or permanently block yourself from accessing your ph93 account. This is a tool for players who feel they need a break or who believe gaming is becoming a problem. To request self-exclusion, contact the ph93 support team directly. The exclusion will be applied promptly once your identity is confirmed.

Remember: gaming is for entertainment. Always play within your budget and never bet money you cannot afford to lose. ph93 is strictly for players aged 21 and above.

No. ph93 does not guarantee wins, profits, or any specific outcomes. All games and sports bets involve real financial risk. Outcomes are determined by chance or sporting results, not by the platform. Never chase losses, and never play with money you cannot afford to lose. If gaming is causing financial or personal problems, seek help — details are available on our Responsible Gaming page.