ph93 Privacy Policy – Protecting Your Personal Data

ph93 collects personal information through several channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal request, or contact our support team.
• Automatically during use — when you browse or interact with the platform, our systems log technical data such as your IP address, device type, browser, and session activity. This helps us maintain security and improve platform performance.
• From payment providers — when you initiate a transaction through GCash, Maya, or a Philippine bank transfer, we receive confirmation data from the relevant payment provider to process and record the transaction.
• From identity verification services — we may use third-party services to assist with document verification as part of the KYC process.

ph93 does not purchase data from brokers or third-party marketing databases to add to your profile.

ph93 uses the personal information we collect for the following purposes:

• Account management — creating and maintaining your player account, processing login requests, and managing account settings.
• Identity verification — confirming your age and identity as required by our responsible gaming commitments and to prevent underage access to the platform.
• Payment processing — facilitating deposits and withdrawals in Philippine Peso (PHP) through your chosen payment method.
• Customer support — responding to your queries, resolving disputes, and maintaining records of our communications.
• Security and fraud prevention — monitoring account activity to detect and respond to suspicious behaviour, unauthorised access, or potential abuse of promotional offers.
• Responsible gaming — tracking gameplay patterns to identify players who may need support, and applying self-exclusion or limit settings on request.
• Platform improvements — analysing aggregated, anonymised usage data to understand how players interact with the platform and improve the overall experience.
• Communications — sending important account notifications, security alerts, and where you have opted in, information about promotions and updates from ph93.

ph93 does not sell, rent, or trade your personal data to third parties. We share information only where it is strictly necessary and subject to appropriate data protection agreements. Third parties who may receive your data include:

• Payment processors — GCash, Maya, and Philippine banking partners receive the minimum information needed to process your deposit or withdrawal transaction.
• Identity verification providers — third-party KYC services that assist in verifying your identity documents. These providers operate under strict confidentiality obligations.
• IT and infrastructure providers — cloud hosting and security service providers who support the operation of the platform. Access to personal data is strictly controlled and limited to what is technically required.
• Legal and regulatory authorities — where we are legally required to disclose information, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of users, or respond to a lawful request.

All third-party service providers engaged by ph93 are required to handle your data in a manner consistent with this Privacy Policy and applicable data protection standards.

ph93 retains personal data only for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable laws and regulations. In practice, this means:

• Account information is retained for the duration of your active membership and for a reasonable period after account closure to allow for dispute resolution and compliance audits.
• Transaction records are retained in accordance with standard financial record-keeping requirements.
• KYC documentation is held for the period required by responsible gaming and anti-money laundering standards.
• Support communications are retained for a period sufficient to maintain a complete record of your interactions with ph93.

When personal data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

ph93 uses cookies and similar tracking technologies to operate the platform, maintain your login session, and understand how players use the site. Cookies are small text files placed on your device when you visit ph93.vu.

The types of cookies we use include:

• Essential cookies — required for the platform to function correctly. These include session authentication cookies that keep you logged in during your visit. Disabling these will prevent you from using the platform.
• Functional cookies — remember your preferences (such as language settings) to improve your experience on return visits.
• Analytics cookies — collect anonymised data about how players navigate the site, which helps us identify areas for improvement. This data is aggregated and does not personally identify you.
• Security cookies — help detect and prevent fraudulent activity and protect the integrity of your account.

Most web browsers allow you to manage cookie settings. Blocking all cookies may affect the functionality of certain features on ph93.

ph93 takes the security of your personal information seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or misuse:

• SSL encryption — all data transmitted between your device and ph93 servers is encrypted using industry-standard SSL/TLS protocols.
• OTP verification — account login is protected by one-time password (OTP) authentication, adding a second layer of security beyond your password.
• Access controls — access to personal data within ph93 is restricted to authorised personnel who need it to perform their role. All staff with data access are subject to confidentiality obligations.
• Secure data storage — personal and financial data is stored on secured servers with regular security reviews and updates.
• Incident response — ph93 has procedures in place to detect, investigate, and respond to data security incidents. In the event of a breach affecting your personal data, we will notify you as required.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — never share your password with anyone and contact support immediately if you suspect unauthorised access.

ph93 is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Age verification is a required step during registration and is enforced through our KYC process.

If we discover that an account was created by someone under 21, the account will be closed immediately, all associated data handled in accordance with our retention policy, and any funds dealt with appropriately.

If you believe a minor has accessed or registered on ph93, please contact our support team immediately so the matter can be investigated and resolved without delay.

ph93 may update this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable regulations. When we make changes, the "last updated" date at the top of this page will be revised accordingly.

If we make material changes that significantly affect how we use your personal data, we will notify active account holders through in-platform notifications or by email before the changes take effect.

We encourage you to review this policy from time to time to stay informed about how ph93 handles your information. Continued use of the platform after an updated policy is published constitutes your acceptance of the revised terms.